HCA, Hospital Corporation of America West Florida Regional Manager Patient Transfer Center in Tamarac, Florida
West Florida Regional Manager Patient Transfer Center South Transfer Center Tampa, FL
_Description:_ For the seventh consecutive year, HCA has been named one of/Ethisphere’s World’s/Most Ethical Companies. The One Step Transfer Center which opened in 2012 services 36 facilities in East and West Florida and continues growing to meet the needs of patients and the hospitals.
_Job Description:_ Reporting to the Transfer Center Director, the Regional Patient Transfer Center Operations Manager is responsible for coordinating, organizing, evaluating and directing the operational components of the South Transfer Center within the HCA West Florida Division markets (WFD). In collaboration with division leadership and transfer center director, the Operations Manager will evaluate, analyze, and interpret transfer center operations, ensuring that priorities and operations are in line with the vision and strategic goals of the Transfer Center. The Operations Manager shall clearly articulate Transfer Center processes, outcomes and benefits to physicians, hospitals, and customers.
_Responsibilities include:_ * Serve as the primary point of contact for internal and external customers * Develop and maintain excellent working relationship between the Transfer Center and WFD Hospitals * Effectively communicate with a varied customer base including EMS, physicians, hospital leadership and department directors * Complete initial review of service inquiries and communicate results with director * Communicate face-to-face, when needed, with hospitals, and other customers ensuring issue resolution * Develop and implement Transfer Center strategies, capitalizing on facility best practices * Provide facility specific analysis and makes recommendation for process improvement * Monitor and analyze trends in Transfer Center process in WFD * Develop and implement action plans to maximize the Transfer Center impact and utilization throughout the WFD * Interface consistently with internal and external customers * When appropriate, expand utilization of Transfer Center through outreach to competitor hospitals/systems to promote Transfer Center services * Complete follow-up meetings with EMS agencies, hospital systems, and/or other providers as needed to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated * Assist Director with QA/QI of data, phone calls, and reports as requested by Transfer Center Director * Coordinate and lead compliance initiatives For additional information contact Elizabeth.Flader@HCAHealthcare.com.
_Qualifications:_ * Registered nurse, paramedic or other clinical personnel with business experience/background * Hospital experience * Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Administration or a related field strongly preferred * Minimum of 5 years of progressive operations management experience, preferably within a call center, or dispatch environment * Knowledge of the principles and practices of air medical and EMS communications operations and/or healthcare management * Strong communication and presentation skills * Knowledge of productivity, financial operations and reporting systems * Ability to do occasional overnight travel
Title: West Florida Regional Manager Patient Transfer Center
Location: Florida-Tamarac-EG Transfer Center - South
Requisition ID: 26149-5191