The Andersons, Inc Coordinator, In-Home Projects Kitchen & Bath in Toledo, Ohio
External Title Coordinator, In-Home Projects Kitchen & Bath
Division Retail Group
Select work location OH - Toledo
Posting Description This position is accountable for closing remodeling sales based on leads generated from the Project Center Department of the General Stores. The incumbent is responsible for the coordination of the design, measurement, product specifications, samples, demonstrations, payment options and any other sales transaction details between store operations, the delivery contractor, the installation contractor, vendors, and the customer, when necessary. In addition, the incumbent is responsible for developing outside sales through cold calling on contractors, businesses, customers and through following up on new housing starts.DimensionsSales: $350,000 to $1,000,000Organizational RelationshipsThis position reports to the Remodeling Business Development Manager. Principal AccountabilitiesThe following accountabilities are to be carried out in a manner consistent with the spirit and philosophy outlined in The Andersons' Statement of Principles:1. Sales – Achieve established sales and margin plan. Focus on selling the customer all necessary goods and services to complete their project.2. New Leads - Call on all customer leads generated by the store and other sources. Develop a list of prospective home owner and contractor customers from which to make cold-calls that generate additional product and service sales and hit established lead goals.3. Goals and Tracking – Develop annual goals for outside sales at their location. Once approved, meet these goals and provide documentation of the success rate on all leads. Tracking the level and rate of success on cold-calls by use of software.4. Job Knowledge & Skills - Develop a diverse product and services knowledge base that facilitates the selling of the complete project to our customers. Maintain an understanding of installation basics to facilitate project coordination. Keep up with modern design trends and regulations as it pertains to your area of expertise.5. Accuracy – No paperwork or ordering errors that result in loss of potential profits greater than the standard established by the Remodeling Business Development Manager.6. Project Coordination – Work closely with the Project Center Department Manager, installers, vendors and in-store support team to coordinate all customer projects from initial contact with the customer to project completion, to include, but not limited to, financing, ordering, delivery, and installation of all project materials. Maintain accurate records and measure the success of all sales calls using company approved Customer Relationship Management software. Report progress on a frequency determined by the Remodeling Business Development Manager.7. Organization - Develop and maintain all the tools and information necessary to successfully present all product and service information concerning the Kitchen and Bath project center to the customer. Maintain a clean, organized work area and showroom at all times.8. Follow up – Follow up on all leads within 24 hours. Follow up with all customers after the completion of the project following the established post-sale procedure.9. Availability - Maintain a flexible schedule that is conducive to meeting the customer when they are available. Assist the Project Center Department as time permits or as requested by the Remodeling Business Development Manager.10. Teamwork - Develop and maintain an open and candid relationship with the Project Center Dept. Manager, Product Buyer, and Remodeling Business Development Manager through regular contact to discuss matters and make suggestions for improvement. Maintain a constructive relationship with all co-workers, resolving differences in a mature, professional manner.BackgroundThe knowledge and skills needed to perform this position successfully are typically acquired through three to five years of progressive experience in the retail environment.focused on producing CAD drawings based on design sketches and project measurements. A Bachelor's Degree is considered beneficial, however, not required. Certification or advanced degree in interior or architectural design is a plus.Experience in coordinating and creating design projects, renovations, new construction and updates as well as skills in structural redesign and sketch layouts is desired. Basic knowledge of construction, mechanical, electrical or structural design a plus. Strong interpersonal skills and communications skills are required to perform customer consultations, convey technical information and design concepts, and to coordinate internal resources.It is desired that the incumbent possess direct sales experience (preferably in related products to this position) with a proven track record for meeting sales goals through prospecting and generating external sales leads as well as pursuing internal leads and referrals. They must be able to demonstrate effective skills in customer relations involving direct sales through a high degree of professionalism and integrity along with enthusiasm for products and services offered.Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons, Inc. is a Drug-Free Workplace. The Andersons, Inc. is an EO employer – M/F/Veteran/Disability.