Washington State Investigator 1 - Complaint Coordinator in Tumwater, Washington



The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. The agency's mission is to provide consumer protection and regulation of the state's insurance industry. With a workforce of approximately 240 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.

The OIC values its employees and diversity in the workplace. We challenge our employees to continuously improve the way we do business, and to meet and exceed the needs of our customers. To learn more about the agency, we invite you to visit our website at www.insurance.wa.gov.


The OIC is recruiting to fill a permanent Investigator 1 position within the Legal Affairs Division. Reporting to the Investigations Program Manager, you will conduct routine preliminary investigations into complaints alleging violations of the insurance code and proactive Internet investigations aimed at uncovering unauthorized insurance sales in Washington State.

If you're interested in a career that protects consumer's interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team.

Initial screening of applications will begin on October 13, 2016. We encourage all applicants to apply early. The hiring authority reserves the right to make a hiring decision and and close this recruitment posting at any time after the initial screening date. This recruitment may be used to establish a qualified pool of candidates for agency-wide vacancies in the next six months.


Our OIC office is located in the City of Tumwater and is just south of our State Capitol in Olympia. The OIC Tumwater office is walking distance from a variety of restaurants, coffee shops, bus lines, and is within close access to Interstate 5, shopping centers, and health facilities.


You will be eligible for an outstanding benefits package including: health, dental, life and long-term disability insurance; vacation, sick, military and civil leave; dependent care assistance program; employee assistance program; deferred compensation plans; 11 paid holidays plus a personal holiday; tuition reimbursement; commute trip reduction; training; and state retirement plans. We also offer*free parking at our main office in Tumwater, a secure working facility, and are fortunate to have a *stable funding source that does not rely on the state's general fund.


Investigative Activities

  • Conduct routine preliminary investigations of complaints alleging violations of the insurance code involving licensed and unlicensed individuals and entities operating throughout Washington
  • Respond to all investigative requests received by the Investigations Unit via the OIC website, telephone, in writing, email, and in person
  • Gather facts and evidence from multiple sources, conduct interviews, review insurance practices, forms, contracts, service agreements, and other documents
  • Analyze and evaluate the evidence obtained to determine if there is sufficient reason to believe a violation of the insurance code may have occurred
  • Interpret and identify the applicable insurance codes relative to the allegation(s) and make recommendations as to whether additional, in-depth investigative action is warranted or recommend an alternative resolution for the complaint
  • Provide investigative support to other investigators, the Investigator Supervisor, or the Investigations Program Manager on more complex investigations or special projects

Unit Administrative Support and Recordkeeping

  • Prepare letters for the Investigations Program Manager, the Investigator Supervisor, or the other investigators
  • Enter complaint information into the State Insurance Management & Business Application (SIMBA) database, maintain Investigations Unit data, and prepare reports of investigative activity
  • Maintain a tracking and filing system for all investigative files, retain and archive investigative files and materials
  • Serve as the Investigations Unit liaison working with the Public Records Unit in responding to public disclosure requests Qualifications


  • High School diploma or equivalent


  • One (1) year of experience working in the insurance industry as a claims adjuster or claims representative, insurance sales agent, or performing insurance regulatory compliance functions for an insurance company, an insurance agency, or a state government department of insurance.


  • One (1) year of experience as an investigator with a government agency conducting regulatory, administrative, or criminal investigations.


  • Basic skill level in Microsoft Word, Excel and Outlook.


  • Bachelor's Degree.
  • Experience as a Washington licensed insurance agent in the lines of property, casualty, life, and disability, with expertise in annuity sales.

Position Specific Competencies

Interpretation of Laws & Regulations: Ability to accurately interpret laws, rules, and regulations and apply the appropriate law to a specific set of circumstances for each complaint or investigations to determine if the allegation or actions constitute potential violations of the insurance code.

Investigative Abilities: Knowledge, skills, and ability to conduct regulatory investigations of licensed and unlicensed insurance producers in accordance with established OIC investigative policies and procedures and applicable state and/or federal laws. This includes conducting substantive interviews, gathering documentation and other relevant admissible evidence that is sufficient to determine if violations of law have occurred and to support the investigative findings.

Conduct Unbiased Investigations: Ability to conduct investigations in an objective, unbiased, and ethical manner, while demonstrating the highest level of integrity and professionalism.

Work Independently: Ability to work independently and plan daily work activities in an efficient, productive manner with limited supervision.

Organizational and Multi-tasking Abilities: Ability to prioritize tasks, meet deadlines, complete tasks in a timely manner, and to efficiently and effectively conduct multiple job tasks simultaneously.

Detail Oriented: Ability to prepare and review work products ensuring accuracy and detect errors or inconsistencies requiring correction.

Development and Continual Learning: Displays an ongoing commitment to learning and self-improvement. Hones competencies needed in current job, seeks, and acquires new competencies, work methods, ideas and information that will improve own efficiency and effectiveness on the job.

Agency Core Competencies

Respect, recognition and inclusiveness: Engages in constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect; helps create a work environment that embraces and appreciates diversity; and, recognizes contributions of others within the organization --- all of which will enhance the attainment of organizational goals.

Accountability: Demonstrates understanding of the link between job responsibilities and organizational goals. Accepts personal responsibility and accountability for the quality and timeliness of own work, and adhering to agency processes/policies. Manages his or her own performance to meet expectations and achieve expected results.

Communication and Collaboration: Actively listens and engages in open, respectful, and cooperative manner. Conveys messages that are effective in communicating information and ideas with others.

Customer Focus: Builds and maintains internal and external customer satisfaction with services offered by the organization, both regulatory and consumer based. Demonstrates sensitivity to public's perceptions and attitudes.

Professionalism and Integrity: Through consistent honesty, forthrightness, and professionalism in all interactions, earns the trust, respect and confidence of co-workers and customers.

Supplemental Information


To begin the online application process, click the green "Apply" button at the top of this announcement and follow the online application instructions. To be considered for this opportunity, you must attach the following documents to your online application:

  • A current resume;
  • A detailed letter of interest describing your skills and experience as they relate to the qualifications outlined in this job announcement; and,
  • A list of at least three professional references, including contact information for all supervisors for the last five year period.

Incomplete application packages may disqualify an applicant from the selection process.

Degree/Credential Verification: If a degree is listed by the candidate, proof of degree will be required at the finalist stage; therefore, candidates are encouraged to**pre-plan for this.

We encourage veterans to apply. To allow us to grant you veterans' preferences, applicants must do the following:

Email DD214 (Member 4 copy), NGB 22, signed verification of service letter from USDVA or other service documents that we can use to verify your eligibility to Recruitment@oic.wa.gov. Please blackout any personally identifiable data such as social security numbers. Please include "Investigator 1 - Complaint Coordinator"in the subject line of the email, and include your name in the message as it appears on the application you submitted through the www.careers.wa.gov system. To protect your private information, please do not attach your service documents to application.

Note: The act of submitting application materials is considered affirmation that the information provided is complete and truthful. When submitted electronically, you are confirming that all information is true and complete.


In accordance with RCW 48.02.090(5), Office of Insurance Commissioner employees are prohibited from having any interest, directly or indirectly, in an insurance company other than as a policy holder. This prohibition includes the receipt of renewal commissions.

This position is covered by a union shop provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the WFSE, or arrange to pay to that union a fee equivalent to its regular monthly dues. The union shop provision will be effective on the first day of the month following the employee's initial 30 days in this classification.

The Washington State Office of the Insurance Commissioner is an equal opportunity employer with a commitment to supporting diversity in the workplace. Women, racial and ethnic minorities, persons over 40 years of age, and disabled and honorably discharged veterans are strongly encouraged to apply.

Persons with a disability, who need assistance in the application or testing process, or those needing this announcement in an alternative format, may call Joe Vidales at (360) 725-7012. Applicants who are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

Job Type: Full Time - Permanent

Job Number: 2016-10278

Department: Office of the Insurance Commissioner

Closing: Continuous

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Website: http://www.careers.wa.gov

Salary: $2,857.00 - $3,721.00 Monthly

Location: Thurston County – Tumwater, WA