Washington State DSHS Benefit Eligibility Determination Specialist in Vancouver, Washington
While providing quality customer service, Benefit Eligibility Determination Specialists verify client eligibility for social service programs and benefits. This job performs the full range of financial responsibilities within the Community Services Division (CSD) of Economic Services Administration (ESA). The Customer Service Contact Center is recruiting to fill multiple Eligibility Determination Specialists that are classified as *Financial Services Specialist *positions in the Columbia River Vancouver Building. These are in-training positions: Employees hired at the FSS1 or FSS2 level may progress to the next higher job class level upon successful completion of training.
A family crisis or change in the economy, even a small one, can force families into situations requiring assistance. Employees work in a call center and/or processing center environment, although the assistance you provide is designed to each individual's situation.
Depending on what level you qualify for, your initial success will be measured by these responsibilities:
Financial Services Specialist 1 ($2,544 - $3,287 Monthly)
Under close supervision and on a planned, progressive assignment basis, you will interview clients, analyze written and oral information, and determine continued eligibility for financial and medical programs; determine eligibility for food assistance; assess immediate need in emergent situations; authorize necessary warrants, medical assistance, and food assistance; implement program changes and case closures as dictated by regulations, department policies, and changes in clients' circumstances. Employees will be advanced to FSS2 after completing six (6) months of satisfactory service as a FSS1 and satisfactory completion of the FSS Training Plan.
Financial Services Specialist 2 ($2,857 - $3,721 Monthly)
Under supervision, you will interview clients, analyze complex written and oral information, and determine continued eligibility for financial and medical programs; determine eligibility for food assistance; assess immediate need in emergent situations; authorize necessary warrants, medical assistance, and food assistance; implement program changes and case closures as dictated by regulations, department policies, and changes in clients' circumstances. Employees shall be advanced to FSS3 after completing nine (9) months of satisfactory service as a FSS2 and participation in the FSS Training Plan.
Financial Services Specialist 3 ($3,140 - $4,109 Monthly)
At this level, you will conduct intensive interviews to determine eligibility for financial, child care, medical and/or food assistance benefits; determine eligibility/benefit amounts by calculating income and resources in accordance with Federal and State guidelines and Federal Immigration Law; receive and respond to different types of customer inquiries including medical and child care applications and reviews, answer all questions regarding case, pending information, and benefit amount; conduct information and referral requests, general questions, case specific questions, and Change of Circumstance Notifications; answer all questions regarding benefits for financial, food assistance, Medicaid Assistance programs, and community services available; refer customers to other resources if needed; respond to reported change of circumstances for financial, food assistance benefits and medical programs when applicable; conduct case-by-case assessments to determine accurate eligibility for each client and each program; attempt to verify reported changes via phone contact to the appropriate party e.g. landlord, employer, etc.; compute and authorize correct payments of grants, food benefits, child care and medical programs in accordance with applicable laws and regulations; and complete narration on all case actions.
To be considered, you'll need a specific set of qualifications:
Financial Services Specialist 1 Level
A Bachelor's degree Orsubstituting year-for-year for the degree, work experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility Or, one year of equivalent out-of-state experience conducting financial eligibility determination for public assistance that includes financial, medical and food stamp programs
Financial Services Specialist 2 Level
Six (6) months of experience as a FSS1 and completion of the agency's FSS Training Program. Or,one year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food stamp programs
Financial Services Specialist 3 Level
Nine (9) months of experience as a FSS2 Or, fifteen (15) months of experience as a FSS and satisfactory completion of the agency's FSS Training Program
Although not required, we would like to hire someone who is:
- Able to learn and utilize various computer programs
- Able to communicate (both on the phone and in person) effectively with people in difficult situations, including calming people, working with people with communication challenges, assisting hard-to-serve populations, and discussing unpleasant options
- Capable to work with complex technical regulations and procedures, and analyze complex situations
- Competent to prioritize and perform multiple tasks in the same timeframe, handle interruptions appropriately, and return to incomplete tasks If you are experiencing issues applying to this advertisement (10184) or have questions, please email Recruiter email@example.com.
Some jobs may require full criminal background check. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Job Type: Full Time - Permanent
Job Number: 2016-10184 DS33,MM92,NA24,YV34
Department: Dept. of Social and Health Services
Closing: 10/24/2016 11:59 PM Pacific
Agency: State of Washington
Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.
Salary: $2,544.00 - $4,109.00 Monthly
Location: Clark County – Vancouver, WA