Fairmont In Room Dining Telephone Service Agent (Order Taker) in United States

Primary Location


**Telephone Service Agent

**Our guests are always at home at Fairmont Hotels & Resorts – and their In Room Dining experience is no exception. As Telephone Service Agent providing warm service, efficiency and knowledge of our menu offerings, you will ensure the accuracy and timeliness of every memorable meal.

Hotel Overview: Fairmont Orchid is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children’s program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at Fairmont Orchid.

Summary of Responsibilities:

Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:* *

  • Consistently offer professional, friendly and engaging service
  • Assist guests regarding menu items in an informative and helpful way
  • Maintain proper telephone etiquette at all times
  • Have full knowledge of beverage lists
  • Record guest orders accurately and efficiently while honoring all special requests
  • Follow outlet policies, procedures and service standards
  • Have full knowledge of all menu items, garnishes, contents and preparation methods
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned
Employee Status


  • Previous service experience an asset
  • Previous Point of Sale System experience preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

*Physical Aspects of Position (include but are not limited to): *

  • Constant sitting and standing throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Candidates must be currently authorized to work in the United States.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

Fairmont Orchid is an Equal Opportunity Employer and Drug Free workplace.

Primary Location: United States-Kohala Coast-The Fairmont Orchid

Employee Status: Regular

Job Level: Colleague

Schedule: Casual

Shift: Rotating / Shift Work

Travel: No

Closing Date: 17.Nov.2016, 11:59:00 PM

Req ID: ORC01681