Camber Corporation Software Application Support Specialist - 14995 in Washington, District Of Columbia
Camber Corporation has an immediate opening for aSoftware Application Support Specialistlocated in Washington, DC to support the US Postal Service.
This person will be part of a team that provides e-mail, phone and web-based support for volume mailers using the USPS's Global Shipping Software (GSS); which is available as a Windows Client, Web Site, or through Web Services.
The selected candidate will be responsible for working with customers and providing phone, e-mail, and remote-access troubleshooting support for customers using GSS 2 application. Responsibilities include (but are not limited to):
Opening, managing, and closing issue tickets associated with mailer/software support
Answering questions concerning GSS from USPS sales staff and prospective GSS mailers
Performing web-based demonstrations of GSS functionality
Review and investigation of data transfer issues
Guiding mailers through the GSS startup process
Executing test cases from the perspective of a mailer to include:.
Support the creation of test plans and test cases for GSS software releases by drawing on mailer interactions to help test cases match mailer workflows
Participate in GSS functional and regression testing to ensure software quality and prepare for mailer questions and training upon the release of the GSS software update
Support Customer Acceptance Testing by guiding USPS personnel through pre-defined test cases, and answering questions concerning GSS
Participate in other aspects of the testing process as needed
Mandatory Requirements include:
2+ years of experience supporting Windows Desktop and/or Web applications
2+ years of experience using an issue ticketing system
2+ years of experience using web-based support tools to access customer's PC
Some exposure to reading/reviewing data files, including XML
Some exposure to the software development processes
Strong communication and listening skills and a clear speaking voice
Excellent oral, written, and computer communication skills
Desired Requirements include:
Experience leading teleconferences and/or web-demonstrations of software technology
Experience in the mailing/shipping industry
Knowledge of or experience with GSS
- Bachelor’s degree in an associated discipline preferred, or a minimum of 6 years of related experience, or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.
Camber Corporation is headquartered in Huntsville, AL. Founded in 1990, we have over 106 locations worldwide. We provide responsive engineering services and technical support to our customers worldwide. Camber recognizes its employees are its greatest asset, and customer-focused efforts are the primary reason for its success. Key competencies include Information Technology, Homeland Security including support for the development of Chemical and Biological defensive systems, Training and Education including Distributed/Distance Learning, development of Decision Support Systems, Modeling and Simulation, Systems Engineering, and Software Engineering. Camber Corporation provides simulation based tools and services for training, mission planning, rehearsal, after action reviews, virtual reality command and control, and engineering analysis. Camber Corporation is an Equal Opportunity Employer EOE/AA Minorities/Females/Veterans/Disabled