Kelly Services Transportation Intake Specialist in Waterville, Maine
Job DescriptionTransportation Intake SpecialistJOB SUMMARY: The person in this position receives all client calls including client requests for transportation, inputs information into the computer, receives applications, maintains client files, and performs a variety of office tasks including typing, filing, copying and data imputing.ESSENTIAL DUTIES AND RESPONSIBILITIES:- Receives client requests for transportation and inputs clients schedule information with correct coding into the computer.- Codes new client transportation requests, reviews all transportation applications/referral forms, and creates and maintains client files.- Accepts and logs advance call-in appointments for Friend and Family Drivers, and accepts appointment cancellations.- Acts as contact person for outside agencies requesting transportation.OTHER DUTIES AND RESPONSIBILITIES:- Exhibits a positive professional attitude and maintains a high level of customer service with supervisor, co-workers, clients and community.- Performs a variety of clerical duties accurately, including typing, filing and copying.- Sends applications and other paperwork to new clients and answers client questions.- Answers Volunteers calls appropriately and assists in answering client Explorer Vehicle Operator calls as needed.- Attends appropriate workshops and meetings as requested.- Demonstrates conduct reflective of client policies and procedures.- Provides back-up coverage for the Schedulers, data entry and the Customer Service Representative including greeting clients, providing information, receiving Volunteer and Friend & Family client trip sheets and providing excellent customer service as needed. - Performs other reasonably related duties as assigned. EMPLOYMENT REQUIREMENTS:- One to two years related experience; knowledge of office procedures and use of office machines, accurate typing, filing and math calculation skills.- Data entry experience required.- Must have a pleasant telephone manner; good interpersonal skills, a willingness to assist a variety of clients and the ability to multi task in a fast paced environment; familiarity with Somerset, Kennebec and surrounding areas a plus.- Ability to pass State Bureau of Investigation, Department of Health and Human Services and Fraud background checks. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Administrative/ Clerical