CenturyLink Sales Operations Director EMEA in Winnersh, United Kingdom

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia.

Sales Operations Director EMEA

Job Description

CenturyLink Culture:

CenturyLink is an outsourcing provider of managed computing and network infrastructure for IT applications. By outsourcing to CenturyLink, enterprises can focus on their core business while CenturyLink ensures the quality of their IT infrastructure. Leading IT organizations around the world have selected CenturyLink to help them improve their service levels, reduce capital expense and deal with the rising costs of bandwidth, energy, real estate, staff and expertise. As a pioneer in utility computing, CenturyLink understands and harnesses the latest advances in technology such as virtualization, cloud computing and support process automation.

Location (Country):

Based in Winnersh, UK (some travel required)

Candidate Profile:

We hire those who display our values, have deep expertise in serving clients and are passionate about advances in the IT space. We look for people who have a motivational commitment to excellence, offer a personal approach to service, enjoy a challenge and are dedicated to pursuing growth and learning.

Purpose of Position:

The Sales Operations Director will support the International Sales VP / EMEA MD. This role will lead the sales transformation and sales operations efforts for the EMEA region to include reporting, dashboards, CRM, forecasting, customer alignment and compensation planning and review results. A heavy emphasis is placed on sales force enablement.

Position Summary:

Sales Effectiveness:

  • Design and drive sales enablement activities in order to exceed bookings goals

  • Work with the VP Sales to review, publish and educate the EMEA sales team and related functions on the end-to-end sales process and monitor adherence to the process.

  • Build strong relationships with and an engagement model with support partners to drive a fully integrated approach to executing the sales strategy

  • Work with sales and SE/Consulting management and other functional leaders (Marketing, OD, PXP, Bid, HR etc.) to collect, distill and document common productivity challenges and document these challenges and the agreed approaches to address these challenges. Publish improvement targets and metrics associated with these challenges and improvements.

  • Lead the development and deployment of a cohesive communications plan to set clear expectations across all priority programs and initiatives to the sales and SE teams. Examples include – timeline for commission plan design/issue. Sales learning and development initiatives in region etc.

  • Work with International Sales VP / EMEA MD and Regional Sales Director team to utilize industry and internal best practices, leverage tools such as SalesForce.com, and drive the execution of a sales strategy as aligned to the overall company objectives

  • Coordinate and aggregate EMEA and APAC forecast, results and ac-hoc reporting in weekly/monthly processes.

  • Manage team performing sales administration functions to offload administrative tasks from sales professionals to maximize their time in front of customers

  • Monitor, review and educate at all levels to ensure a fully compliant use of SalesForce.com so that sales leaders, marketing and FP&A teams can be fully effective in their activities that are defendant on its accuracy

  • Manage customer alignment in systems to ensure clarity of performance and accountability

  • Analysis of win/loss reports to focus on on-going sales development activities at all levels

  • Partners with the Sales Operations/Effectiveness teams in the US to ensure Global best practices are developed, communicated and implemented.

  • Contribute to on-going end-to-end process improvements in design, build, run and tracks client survey/RAG feedback on the same.

Field Marketing:

  • Work with EMEA Marketing to document and map marketing activities to sales strategy by region, vertical, product etc. and ensures that marketing reports progress in a timely and accurate fashion.

Sales Analytics:

  • Work with sales leaders, to develop and deliver sales targets, keeps accurate metrics on sales force activity and performance, incentive plans (issue, distribution, achievement to budget on commissions, and regular sales reports as required by sales leaders and MD EMEA / International Sales VP).

  • Provide support in the sales budgeting process and target setting from VP down through sales professional levels

  • Interpret data and provide themes to ensure the sales strategy is enabled in weekly, monthly and annual metrics review cycles

Minimum Requirements:

  • Degree or equivalent experience preferred

  • sales, sales force effectiveness, or related experience required

  • Previous experience analyzing sales productivity and processes/or FP&A background

  • Excellent communication skills

  • Understanding / experience of IT Services Industry

Desired Skills and Abilities:

  • Ability to influence, drive actions to closure and produce high quality data

  • Experience leading and managing organization change or leading a virtual team

  • Ability to Instill management focus and institutionalize the appropriate level of process discipline

  • Has broad business acumen

  • Ability to create a customer/client-driven environment; is customer focused

  • Strong ability to positively and constructively influence others, while maintaining a strong partnership

  • Strong project management skills


All employees or contractors that work on behalf of CenturyLink may be asked to undergo vetting or security clearance based on the work carried out and the requirements of our Clients. It is a condition the successful applicant is able to pass these checks.

  • This position description is not designed contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

Alternate Location: UK-Berkshire-Winnersh

Requisition #: 111508

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/