Brownells Fulfillment Manager in Winston-Salem, North Carolina

Requisition Number: GRINN-40-FulfillM-09-2016-001

Job Title: Fulfillment Manager

City: Winston-Salem

State: NC

Fulfillment Manager

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Description/Job Summary

Please note: This position will be located in Winston Salem

Brownells enjoys a great reputation in its industry and a great team to drive that brand, but we’re constantly growing and need passionate people like you to join our team. As a family-owned company for more than 75 years, we can’t wait to meet

you -- and your family.

Speaking of your family, they come first, and we’ll always do our best to help you spend the most time with them possible. In fact, we can prove it. We’re the proud recipients of

The Alliance of Work-Life Progress Seal of Distinction in both 2014 and 2015. We achieved this by implementing a number of employee-friendly programs including flexible work arrangements, and numerous initiatives designed to enhance the quality of

the lives of our team members and their families.

Because of our great team, we’re able to maintain a small-company feel, backed by the Midwestern values of honesty, integrity and respect, while being an internationally-recognized brand with customers in more than 60 countries worldwide.

We’re proud to be a progressive company in a traditionally conservative industry, we’re proud of our shooting heritage and we are

Serious About Firearms


Manages the receiving, handling, storing, picking, packing, and shipping activities within the warehouse to meet and/or improve established performance goals and safe operations. Improves techniques to meet production growth and profitability goals Ensure

completion of all warehouse processes. Oversee the storage and distribution operations of products and materials. Plan, develop, and implement warehouse safety and security programs and activities. Manages the activities of supervisors and/or individual contributors.

Responsible for hiring, firing, performance appraisals, and pay reviews. Broad knowledge of the field with proven leadership skills. Provides leadership for the fulfillment area.



  • Responsible for warehouse performing at optimal efficiency, though planning, order management, and workload balance and scheduling.

  • Establishes standard operating procedures for receiving, handling, storing, and shipping products or materials

  • Manages workforce planning to ensure proper staffing in a productive and cost-efficient manner

  • Oversees maintenance of warehouse equipment, providing for both preventive maintenance programs and ensures all necessary repairs are completed

  • Ensures warehouse safety and compliance programs are adhered to.

  • Directs the day-to-day activities of fulfillment, including; order processing, shipping, receiving, maintenance, inventory control, etc.

  • Defines and monitors performance metrics to ensure overall performance is aligned with corporate goals and objectives.


  • Adheres to budget requirements

  • Partner with other department leaders including; compliance, supply chain, customer service, marketing, and finance to ensure achievement of business objectives

  • Performs facilities and process planning activities to meet business requirements and maintain continuous improvement environment


  • Directs fulfillment staff on daily activities

  • Directs team development and engagement in continuous improvement process

  • Identifies and addresses opportunities for personnel development of employees and encourages through coaching, mentoring and motivating team members.

  • Motivates and encourages a positive performance culture in the fulfillment area.

  • Sets, communicates and manages project expectations with team members

  • Partners with HR to promote programs that support overall employee engagement and effective conflict resolution.

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Maintains inventory integrity both systematic and physical

  • Follows budget and productivity measures

  • Recommends equipment requirements and replacements to the Operations leadership in order to upgrade and maintain warehouse productivity and efficiency

  • Develops appropriate performance reporting, monitors and communicates to stakeholders.

  • Schedule employee training and track adherence


Education, Knowledge and Experience

  • BA in Business, Engineering or related field

  • 3+ years of experience in Operations Management

  • Experience with Warehouse Management Systems a plus

  • Management experience


  • Change Management

  • Effective communication

  • Project Time Management

  • Complex Problem Solving

  • Conflict Resolution

  • Abilities and Strengths

  • Adaptability

  • Motivational Leadership

  • Provide Clear Instructions


  • Integrity

  • Results Oriented

  • Political Savvy

Physical Hazards – Health and Safety Concerns

  • General office environment