Farmers Insurance Service Operations : Business Systems Analyst III in Woodland Hills, California

We are Farmers! Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function. Based on experience, may be considered for a higher or lower salary grade within the career path.

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers name by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!

Job Summary
Acts as liaison between IT and Business units at senior level; Possesses knowledge of the business units’ objectives, processes, and products; Supports users in building business case, including cost/benefit analysis, risk assessment, and project scope; Oversees business requirement gathering and analysis; Performs impact analysis; Supports development of effort/cost estimates; Supports development of application conceptual design, testing, and implementation activities; Mentors lower level peers.

Essential Job Functions
Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high level plan. Drives day-to-day prioritization of work on capabilities, working with business. Performs impact analysis of application changes across various components, holding an end-to-end view of the system. Defines project scope; Develops functional specifications; Prepares Preliminary Systems Design document. Understands customers’ objectives, processes, and products in order to make educated recommendations. Acts as liaison between Business and IT, as assigned. Supports the Application Subject Matter Experts in development of estimates / validation of suppliers’ estimates. Supports application testing, implementation, and training activities. Performs quality review checks on project deliverables. Oversees Business Requirement gathering and analysis. Supports Application SME in creating the Conceptual Design of system, where appropriate.

Preferred Skills and Abilities

  • At least 3 years experience in a "core" Business Analyst role.
  • Prior experience with Service Operations Systems in a call center, financial services, or health insurance industry.
  • Must have worked directly with end users and/or business decision makers and not through IT intermediaries. Comfortable asking tough questions in a small and large audience.
  • Experience gathering requirements for a Salesforce-based system highly desired.

Physical Actions * *Physical Environment

Education Requirements: Bachelors degree or equivalent.

Experience Requirements: Level III: 1 year as a Business Analyst Level I I or 5 years of experience in related areas.

Special Skill Requirement
May require occasional traveling. Excellent written and oral skills in local language. Able to actively take part in meetings and conferences and communicate effectively. Capable of composing reports and technical explanations.

/An Equal Opportunity Employer/

Job: *Information Technology

Organization: *Farmers Insurance

Title: Service Operations : Business Systems Analyst III

Location: California-Woodland Hills

Requisition ID: 160005ZI