Hewlett Packard Enterprise Company Customer Account Specialist in Wroclaw, Poland

Title: Customer Account Specialist Location: Poland-Poland-Wroclaw Other Locations: Ireland-Ireland-Leixlip Job Number: 1587307

At Hewlett Packard Enterprise we create new possibilities for technology and services, offering solutions, which help businesses and individual clients in achieving their goals, making the most of its potential, fulfilling aspirations and dreams. We serve our clients in over 170 countries. Hewlett Packard Enterprise Financial Services (HPE FS) is a wholly owned subsidiary of Hewlett Packard Enterprise. With over $8 billion in assets, and a direct presence in more than 50 countries, HPE FS provides customers with a broad range of financial products and services, with unmatched flexibility and global consistency. HPE International Bank is part of HPE FS and is regulated by IFSRA in Ireland. This means that HPE FS is able to expand its range of financial programs and constantly develop more flexible and innovative financial solutions within Europe. You will work as part of a virtual team with colleagues located in Wroclaw and Ireland. You will be part of a team delivering leasing documentation to our Global Accounts segments within HPE FS.

This customer delivery position manages the customer lifecycle and collection process (if applicable). The Customer Account Specialist (CAS) monitors, reports, document and resolve payment deviations (payment delays). The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The CAS will be responsible for meeting the company’s AR targets, the role will work very closely with the customer’s accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.

Responsibilities: Deliver customer experience within the lifecycle processes

Service requests of customers through different access channels (email, phone, post, customer portal)

Build and maintain strong internal and external customer relationships

Demonstrate understanding of customer infrastructure, processes, and key customer contacts

Support Total Customer Experience

Collection & Delinquency Management

Prepare monthly collection strategies and establish action plan to meet/exceed metrics

Report progress during AR review meetings and effectively forecast month-end metric results

Manage collection balances per Customer

Target Open A/R > 30, 60, 90,180 days

Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures

Document all collection activities in required applications


Communicate/escalate to CRM / PRM any customer changes quickly, consistently and effectively

Collaborate and engage with team members providing valuable input for customer projects/solutions

May act as a team or project leader validating deliverables and team decision making processes

Provides guidance and leadership to all colleagues

Proficient and compliant to internal processes and policies

Demonstrate sound judgment, prompt follow-up, and timely escalations

Escalate disputes and non-responsiveness effectively and timely

Proactive interaction and collaboration with various internal and external stakeholders (Outsourcing) Qualifications: Competencies : • Strong verbal skills resulting in successful collection of fees and timely management of returns • Mastery in English. German, Italian or French would be an advantage. • Working knowledge of the field of Customer experience relations • Demonstrate verbal and written communication and customer service skills • Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point) • Effective organization, time management, prioritization, follow-up and execution skills • Effective problem solving and issue resolution skills • Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole Experience : • First-level university degree or equivalent experience • 1-2 years related experience in a customer service position • Collection experience preferred or relevant experience (financial, customer service/customer delivery) We offer not only a stable job in well renown company but it also provides an attractive working environment where you can meet many new, inspiring people from all across the world. A place where you can develop yourself, work with experts, have some occasions to relax and have some fun as well as to enjoy many activities suitable for our Employees and their lifestyles . Below you will find information about what we have to offer: • Medical package for Employees and their closest family • Multisport card • Life insurance package • Employee Assistance program – help in a difficult life situation • Free coffee, tea, sandwiches and fruit • Modern offices in the city center • Work-Life balance support including flex-time arrangements and work from home opportunities • Trainings, opportunity for personal development and advancement within the company • Wellness program • HPE Culture – special offers from theatres and cinemas • CSR (Corporate Social Responsibility) • HPE Badge discount program • Welcome2Wroclaw – let us show you the City Job: Services