Hewlett Packard Enterprise Company Customer Operations Specialist in Wroclaw, Poland

Title: Customer Operations Specialist Location: Poland-Poland-Wroclaw Other Locations: Ireland-Ireland-Leixlip Job Number: 1587309

At Hewlett Packard Enterprise we create new possibilities for technology and services, offering solutions, which help businesses and individual clients in achieving their goals, making the most of its potential, fulfilling aspirations and dreams. We serve our clients in over 170 countries. Hewlett Packard Enterprise Financial Services (HPE FS) is a wholly owned subsidiary of Hewlett Packard Enterprise. With over $8 billion in assets, and a direct presence in more than 50 countries, HPE FS provides customers with a broad range of financial products and services, with unmatched flexibility and global consistency. HPE International Bank is part of HPE FS and is regulated by IFSRA in Ireland. This means that HPE FS is able to expand its range of financial programs and constantly develop more flexible and innovative financial solutions within Europe. You will work as part of a virtual team with colleagues located in Wroclaw and Ireland. You will be part of a team delivering leasing documentation to our Global Accounts segments within HPE FS. This customer delivery position will manage and execute all the tasks required for the solution fulfillment for standard, partner connection, programmatic accounts supported by the Solution Design. The Customer Operations Specialist (COS) requires a solid understanding of the Customer Solution for Programmatic Accounts and will be responsible for the programmatic document process, partnering with Sales and the Customer Relationship Manager and engaging credit, CAS or CRM as needed. The COS follows established guidelines and policies and provides input for process improvements, escalating to the Customer Relationship Manager any changes required to the existing Solution Design. Responsibilities : Responsible for programmatic document process • Manage and execute all the task required for the solution fulfilment for standard, partner connection, programmatic accounts supported by a Solution Design • Solid understanding of Customer Solution for standard, programmatic accounts • Escalate to Customer Relationship Manager any changes required to the existing Solution Design • Can apply subject matter knowledge and expertise to solve common business issues. Provide input for process improvements • COS will play an important role in managing the Sales forecast for programmatic accounts. Timely updating volume forecast for programmatic accounts. Funding and booking Schedule of Authority (SOA) • Manage and execute all the tasks required for the delivery of standard, programmatic solutions • Compliance with established guidelines and policies. Can evaluate unique circumstances and make recommendations. • Knowledge of systems and tools to manage all tasks • Monitor Supplier Payments and Volume Targets Communication with partners, customers, colleagues as required • Partner with Sales and Customer Relationship Manager • Liaise with reseller directly or via PRM/CRM based on Language requirements • Local language an advantage for interaction with customers • Support total customer experience • Support team and supporting roles as needed Team • Communicate and escalate to team members with any issues • Collaborate and engage with CRM providing valuable input for customer projects/solutions Qualifications: Competencies : • Effective organization, time management, prioritization, follow-up and execution skills • Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole • Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word) • Proven ability to multitask; attention to detail • Excellent communication skills (e.g. written, verbal) • Mastery in English, German, Italian or French would be an advantage. • Ability to work as proactive member of a team, as well as independently. Experience : • University business or accounting degree or equivalent experience. • Typically 2-4 years’ experience in a business related function, preferably financial services or accounting

We offer not only a stable job in well renown company but it also provides an attractive working environment where you can meet many new, inspiring people from all across the world. A place where you can develop yourself, work with experts, have some occasions to relax and have some fun as well as to enjoy many activities suitable for our Employees and their lifestyles . Below you will find information about what we have to offer: • Medical package for Employees and their closest family • Multisport card • Life insurance package • Employee Assistance program – help in a difficult life situation • Free coffee, tea, sandwiches and fruit • Modern offices in the city center • Work-Life balance support including flex-time arrangements and work from home opportunities • Trainings, opportunity for personal development and advancement within the company • Wellness program • HPE Culture – special offers from theatres and cinemas • CSR (Corporate Social Responsibility) • HPE Badge discount program • Welcome2Wroclaw – let us show you the City Job: Services