First National Bank Sr. Specialist, Customer Care in Yankton, South Dakota
JobTitle: Sr. Specialist, Customer Care
Date Posted: 10/17/2016
Location: Yankton - Contact Center
Other Locations: South Dakota
Schedule: 11:30am-8pm Mon, 9:30am-6pm Tue-Sat
Full/Part Time: Full-time
Posting Category: Customer Support
External Posting Code: CL
Want to be the voice of First National Bank? A position on our Customer Care team gives you the opportunity to be the first contact with our customers! At First National Bank, we want our customers to have a superior customer experience and this role is critical in making that possible. This role is for you if you're great talking with people, know how to identify and define customers' needs, and enjoy working independently.
Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers' concerns.
Identify customer's need and move them towards the appropriate action using your knowledge and experience.
Monitor reactions and check for understanding when working with customers and coworkers.
Make decisions quickly by using all available resources, seeking input, and considering short and long term implications.
You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations
You are not afraid to make decisions and willing provide input
You have the ability to recognize different people's styles and adjust your communication accordingly
You can make decisions quickly by using available resources, seeking input, and considering short and long term implications
Have a high school diploma or GED
Have a positive attitude and professional demeanor
Strong computer skills including the ability to navigate the internet and multitask across multiple systems
One year of customer service experience or sales experience
Have a bachelor's degree or equivalent experience
You may speak a second language (Spanish or Japanese)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Click here to download 'EEO Is The Law' Self-Print Poster: https://firstnational.igreentree.com/CSSInternal/EEOCDocs/eeocposter.pdf
Click here to download 'EEO Is The Law' Supplemental: https://firstnational.igreentree.com/CSSInternal/EEOCDocs/eeocsupplement.pdf