GoWireless In-Store Customer Service Representative in Yonkers, New York


POSITION OVERVIEW The In-Store Customer Service Representative will welcome and greet customers as they enter the store. In order to be successful, the In-Store Customer Service Representative should understand how to communicate with customers in a fast paced environment. This position is responsible for registering customers as they come into the store, provide general information, and monitor the store flow.

Core Duties and Responsibilities

  • Provide consistent excellent customer service experience by maintaining the highest degree of courtesy and professionalism

  • Responsible for handling customer service issues such as Datascape bill-pay, setting up phone features like voicemail and speed dial, and making sure customers are pleased with GoWireless and their Verizon experience

  • Enthusiastically greet customers upon entering and exiting the store

  • Direct customers to appropriate section of the store, and familiarize customers with store layout and available resources

  • Manage wait times and customer expectations to help monitor store flow

  • Prepare and process sales through GoWireless POS systems

  • Responsible for monitoring store merchandise to maintain optimum inventory level

  • Responsible for maintaining store standards and appearance

  • Responsible for adherence to all Company policies and procedures

  • Other duties as assigned by the Store Manager or District Manager

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization


Minimum Qualifications

  • High School Diploma or equivalent required

  • Strong customer service skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment

  • Strong interpersonal and communication skills

  • Ability to work in a fast-paced retail store environment

  • Self-motivation, as well as the ability to work in a team environment

  • Professional appearance and the ability to work early evenings and weekends

Requisition Number: 16-2455

Post Date: 10/17/2016

Title: In-Store Customer Service Representative

City: Yonkers

State: NY