Comcast Account Development Manager in Centennial, Colorado
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Military Experience Welcomed!
The Account Development Manager acts as a business partner to existing high value SMB customers with an emphasis on customers with Advanced Voice Services & Hospitality. The core responsibilities for the Account Development Manager include: maintaining customer satisfaction and driving increased revenue via account management activities including 1) contract renewal 2) cross-sell and 3) upsell. The Account Development Manager builds and maintains relationships with their customer base via telephone, email, video conference and other distance technologies.
Retain and renew assigned customer accounts through solution based selling and account management via the telephone.
Grow revenue and units by cross-selling LOBs to assigned customer base.
Grow revenue by upgrading existing services
Decrease churn using relationship management skills.
Maintain a satisfactory NPS score within assigned customer base.
Enhancing customer satisfaction through regular contact and problem resolution.
Navigate through multiple systems to build, track and monitor orders.
Coordinates a variety of local processes and procedures for multiple geographic locations (multi-site)
Meet or exceed monthly quota through identification and closing of incremental sales and revenue opportunities.
Renew customer contracts to protect and grow existing revenue streams.
Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Hospitality and other Business Class products, as appropriate.
Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Education Level: Bachelor's Degree or equivalent experience with Account Management or Advanced Voice services.
Years of Experience: Generally requires 6-9 years related experience
Proven Account Management skills required in order to create, maintain and enhance customer relationships
Minimum 3 years of Account/project management
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc)
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and work well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Demonstrated experience in Cable/Telecommunications industry
Demonstrated understanding of voice services
-PRI (Primary Rate Interface)
-SIP (Session Initiation Protocol)
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Communicates the client's goals and represent the client's interests to the business.
Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
Comcast is an EOE/Veterans/Disabled/LGBT employer