Capital One Lead Teller - Diamond Square in Gaithersburg, Maryland
Montgomery-Diamond Square (17018), United States of America, Gaithersburg, Maryland
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Lead Teller - Diamond Square
As a Lead Teller at Capital One, you will play a vital role in our customer's banking experience. You will be a Brand Advocate with warmth and friendliness; passion about customers; and our Service Excellence culture. Capital One is passionate about creating an exceptional customer experience. As a Lead Teller, you will lead a dynamic Teller team in championing our company values of Excellence and Do the Right Thing. With self-motivation and digital and financial curiosity, you will assist customers with service needs, product education and consultation on appropriate solutions. Lead Tellers resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while adhering to established operational policies and procedures. You will be expected to perform a vital role in our branch operations. You will work closely with the Branch Leadership Team to coach or mentor tellers and model excellence. You will travel between local district branches up to 10% of the time.
Live the company values of Excellence and Do the Right Thing
Act as a Customer Advocate
Contribute to a customer-centric culture, continuous improvement, innovation and change
Actively contribute to team’s success
Ensure adherence to policies and procedures and that regulatory compliance standards are met by staff
Complete required audits and reconciliations of consignment items and general ledger tickets. Conduct audits of tellers, vaults, ATMs and currency dispensers.
Responsible for cash management and controls, and assists other Tellers with accuracy in cash handling and balancing
Complete complex transactions and demonstrate mastery of Teller application transactions and processing Teller operations
Work with and mentor Teller team to meet customer service expectations. Demonstrate successful customer engagement and customer retention practices.
Direct onboarding of new Tellers. Conduct training sessions for staff on new policies, products and procedures.
Take an active role in educating customers on other banking channels as well as other products and services
To help customers achieve their financial goals, engage in needs-based assessment conversations and as appropriate, direct customers to Relationship Bankers or other lines of business
Serve as SME regarding Branch Operations, Policies and Procedures
Monitor and execute Teller Difference Policy
Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
Able to travel between branches in assigned local area
High School Diploma, GED, equivalent certification or military experience
At least 1 year experience in a customer facing role or at least 1 year Customer Service experience
6+ months experience in an operations role or 6+ months experience in a leadership role
1+ year Teller or Cash Handling experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.