Wells Fargo Collector 1/ Recovery Specialist 1 in San Antonio, Texas

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.Start a rewarding career with Wells Fargo today!

This is NOT a typical collections position. Your primary role will be to help your customers find solutions to maintain homeownership and financial stability. We work closely with borrowers to provide solutions for bringing home mortgage accounts up-to-date. Imagine a fast-paced environment where you will have the opportunity to provide outstanding service and make a difference in the lives of our customers! In this position, you will be responsible for taking inbound and placing outbound calls and must be able to sit for extended periods of time wearing a telephone headset.


  • Entry level collector; generally is completing or has completed a collections training program or has equivalent experience.

  • Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers.

  • Understands State and Federal regulations governing collection practices.

  • Knowledgeable of how to interpret and document information from various sources within the company's computer systems.

  • Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current.

  • May be responsible for skip tracing and/ or collateral analysis.

  • Refers more complex issues to higher level Collections staff.


  • Progressive Career Path: Collector 1, Collector 2, Collector 3, Collection Specialist, Team Lead, Supervisor, and Manager! Collectors have also moved on to risk, quality assurance, implementation, loan administration, etc.

  • Salary: Highly Competitive Salary! 15% shift differential if you work 2nd shift!

  • 401k: 6% company match!

  • Personal Time Off: New team members will receive 18 days paid time off PLUS 10 paid Holidays!

  • SHARE Team Member Referral Program: Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a $1000 referral bonus!!

  • Tuition Reimbursement Opportunity!

  • Medical, Dental, Vision!

  • Free Parking, Cell Phone Discounts!

  • Training: Paid training

* Anticipated Start Dates: May 3, 2018 *

* Training Hours: Monday - Friday (8:00am-5:00pm) for 7 weeks

(attendance is mandatory during training period)

* Work Schedule (After training): (8:00am – 5:00pm) Tuesday - Saturday with Sunday & Monday Off

*NOTE: Schedules are available based on what is available when and if an offer of employment is made.


Required Qualifications:

  • 6+ months of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment; or an AA/AS degree or higher; or 2+ years of military service

Desired Qualifications:

  • Basic Microsoft Office skills

  • Good verbal, written, and interpersonal communication skills

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANTNW/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPPJBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5394643&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.