Laboratory Corporation of America Hospital Services Technologist CSSR in Tampa, Florida
We are building a dynamic, passionate, and caring team of professionals. If you have a passion for helping others and delivering an exceptional experience to our Hospital based laboratory clients, we have an opportunity for success as a Hospital Services Customer Service Advocate.
As a part of the LabCorp Hospital Services team, you can be a part of and connected to something amazing. Delivering World Class Diagnostics, Bringing Innovative Medicines to Patients Faster and Changing the way Care is Provided is the LabCorp Strategy!
Our Technologist Hospital Services Representatives are Customer advocates that make a difference in lives every day. You will be responsible for answering 20 or more calls per day. You will work with LabCorp hospital clients, regional laboratories and lab technical staff to build relationships and provide personalized customer service.
Responsibilities of the Technologist Hospital Services Rep -
Use your medical experience and knowledge to respond to customer inquiries and problems.
Research complex issues and questions using multiple databases.
Ability to work with internal and external resources, including technical lab managers, to deliver expedited problem resolution.
Provide education and status on customer requests.
Visit clients to build relationships.
Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred.
Demonstrated ability to listen, collect data, prioritize requests and manage conflict.
Follow procedures and departmental processes.
Ability to work regularly scheduled shift where lunches and breaks are scheduled.
Other duties as assigned.
LabCorp is here to support our Customer Service Support Reps
Medical, Dental, Vision, Healthcare Flexible Spending Accounts
Employee Savings Plan (401k)
Career Growth: Customer Support Service Reps are encouraged and developed to grow into Team Leaders, Managers and to explore other LabCorp growth opportunities in Lab, Logistics, Accessioning and more.
Shift differential pay, if applicable
This position requires a Medical Technologist Degree w/ 2 years of experience.
Minimum 1 year of applicable client contact experience
Monday - Friday, 9:00am - 6:00pm, rotate Saturdays & Sundays
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.