Gartner Director, Consulting - Digital Technologies in United States
Director, Consulting - Digital Technologies
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ABOUT GARTNER CONSULTING
Gartner Consulting is a leading independent IT and business consultancy, helping clients define key strategies, manage major technology initiatives, optimize business processes and operations though IT and telecommunications and achieve higher returns on their related investments. Using Gartner methodologies, benchmarks and the full power of Gartner Research, we help clients to measure performance, optimize and create quantifiable business value independently from implementation interests. Gartner provides management consulting services to executive and senior level management on how to better leverage IT, and innovate.
Gartner is enjoying double-digit growth across all sectors, and seeking an up-and-coming, ambitious and driven public sector consultant to take a key role in the development of our Consulting practice in Canada. The successful candidate will take on senior consulting delivery activities. Gartner’s strategy, which you will be helping to implement, is to focus on a small number of clients, with whom we will build, long-term strategic relationships, based on consulting capabilities in world-class areas of expertise such as:
Application Strategy and Business Modernization
Organizational Change Management
IT Cost Optimization
Project Oversight and Quality Assurance
Project Health Assessments
IT Governance and Investment Management
Sourcing and Vendor Management
Cybersecurity and Privacy
Led by our Managing Partners, we develop sustained relationships with select clients by selling and delivering large, high-impact engagements focused on our clients’ most important IT initiatives and mission-critical priorities, using replicable solutions based on distinctive capabilities that are tailored to the public sector. The Consulting Director manages medium to large-size projects and must have demonstrated success in leading people and supporting business development activities.
DIGITAL PRACTICE AREA OF INTEREST:
While we deliver engagements in the areas of expertise listed above, we are particularly interested in candidates who can bring the following into the firm:
Awareness of the latest technologies (AI, Blockchain, Analytics) and trends and sufficient insight of those trends to be able to articulate the potential impact on industry business models
Experience conceiving, formalizing, and implementing new Digital technologies in an organization to change the underlying business model for consumer or citizen service delivery
Experience advising on Information Technology and/or Business Strategies that incorporate new Digital technologies or concepts to lay a foundation for business change
Experience writing strategies and influencing the adoption of strategy in organizations to embrace new Digital technologies
Experience and awareness at sufficient depth to articulate the underlying value of data in driving Digital business change
Experience with critical visualization constructs to support business model change such as Personal development, User journey maps etc.
Leads complex project teams and leads project/engagement planning for major engagements
Manages project teams by developing work plans and managing project execution timelines and budgets
Develops long-term client relationships within an engagement leading to repeat business opportunities
Directs the development of proposals and identify optimal client solutions and communicates the Gartner value proposition
Scopes and qualifies opportunities
Initiates opportunities for new business and leads sales pursuits
Participates in the development of account plans and is actively involved in the development and growth of strategic client accounts
Leads the identification of project issues performing root cause analysis and developing recommendations that meet client needs
Directs the development of verbal and written project communications in formal and informal settings to senior audiences
Delivers complex and/or sensitive communication
Monitors risk mitigation activities to ensure risks are satisfactorily addressed
Defines tasks and mentors other on the completion of tasks
Identifies individual team members’ personal concerns and work/relationship problems and provides guidance and solutions.
Manages contacts with client executives; plans and facilitates critical meetings.
Provides leadership and quality control for all deliverables
Ensures client receives status updates and that identified problems are solved
Monitors clients’ expectations and oversees revisions to project scope
Leads and actively drives expertise/insight into the delivery of solutions
Delivers a complete solution in a complex environment
Develops consultants with advanced knowledge in one or more domains – business, process, technology
Keeps current on technologies/trends in multiple domains.
Demonstrates deep knowledge and interest in Public Sector (particularly at the provincial level)
Transfers knowledge regarding a client vertical.
Transfers the understanding of a client’s “business,” critical success factors and the business environment in which it operates
Leverages a deep understanding of client’s perspectives to lead successful engagements
Anticipates and addresses customer service requirements
Develops alternative approaches to address complex client requirements and develops discussion proposals
Demonstrates knowledge sharing within and outside of engagement setting
Provides expertise to less experienced associates
Serves as an associate counselor
Uses a process to evaluate associates’ performance and develops improvement plans
Leads improvements in internal operations by recommending changes to processes or procedures
Fosters environment of continuous improvements
Sponsors, participates and actively supports recruiting efforts to help the business grow
Proven track record of holding and achieving sales targets - important
15+ years total experience
5+ years senior consulting experience from top management and IT consulting firm - strongly preferred
MBA from top program - preferred.
Excellent people skills and customer relationship track record - mandatory.
Experience in developing client business relationships as part of a commercial organization.
Position can be located in Toronto, Ottawa or Calgary