Gartner Director, Consulting - Digital Technologies in United States

Director, Consulting - Digital Technologies

TorontoRegular Full-time

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Gartner Consulting is a leading independent IT and business consultancy, helping clients define key strategies, manage major technology initiatives, optimize business processes and operations though IT and telecommunications and achieve higher returns on their related investments. Using Gartner methodologies, benchmarks and the full power of Gartner Research, we help clients to measure performance, optimize and create quantifiable business value independently from implementation interests. Gartner provides management consulting services to executive and senior level management on how to better leverage IT, and innovate.


Gartner is enjoying double-digit growth across all sectors, and seeking an up-and-coming, ambitious and driven public sector consultant to take a key role in the development of our Consulting practice in Canada. The successful candidate will take on senior consulting delivery activities. Gartner’s strategy, which you will be helping to implement, is to focus on a small number of clients, with whom we will build, long-term strategic relationships, based on consulting capabilities in world-class areas of expertise such as:

  • Strategic Planning

  • Digital Enablement

  • Application Strategy and Business Modernization

  • Organizational Change Management

  • IT Cost Optimization

  • Project Oversight and Quality Assurance

  • Project Health Assessments

  • IT Governance and Investment Management

  • Infrastructure Modernization

  • Sourcing and Vendor Management

  • Cybersecurity and Privacy

Led by our Managing Partners, we develop sustained relationships with select clients by selling and delivering large, high-impact engagements focused on our clients’ most important IT initiatives and mission-critical priorities, using replicable solutions based on distinctive capabilities that are tailored to the public sector. The Consulting Director manages medium to large-size projects and must have demonstrated success in leading people and supporting business development activities.


While we deliver engagements in the areas of expertise listed above, we are particularly interested in candidates who can bring the following into the firm:

  • Awareness of the latest technologies (AI, Blockchain, Analytics) and trends and sufficient insight of those trends to be able to articulate the potential impact on industry business models

  • Experience conceiving, formalizing, and implementing new Digital technologies in an organization to change the underlying business model for consumer or citizen service delivery

  • Experience advising on Information Technology and/or Business Strategies that incorporate new Digital technologies or concepts to lay a foundation for business change

  • Experience writing strategies and influencing the adoption of strategy in organizations to embrace new Digital technologies

  • Experience and awareness at sufficient depth to articulate the underlying value of data in driving Digital business change

  • Experience with critical visualization constructs to support business model change such as Personal development, User journey maps etc.


  • Leads complex project teams and leads project/engagement planning for major engagements

  • Manages project teams by developing work plans and managing project execution timelines and budgets

  • Develops long-term client relationships within an engagement leading to repeat business opportunities

  • Directs the development of proposals and identify optimal client solutions and communicates the Gartner value proposition

  • Scopes and qualifies opportunities

  • Initiates opportunities for new business and leads sales pursuits

  • Participates in the development of account plans and is actively involved in the development and growth of strategic client accounts

  • Leads the identification of project issues performing root cause analysis and developing recommendations that meet client needs

  • Directs the development of verbal and written project communications in formal and informal settings to senior audiences

  • Delivers complex and/or sensitive communication

  • Monitors risk mitigation activities to ensure risks are satisfactorily addressed

  • Defines tasks and mentors other on the completion of tasks

  • Identifies individual team members’ personal concerns and work/relationship problems and provides guidance and solutions.

  • Manages contacts with client executives; plans and facilitates critical meetings.

  • Provides leadership and quality control for all deliverables

  • Ensures client receives status updates and that identified problems are solved

  • Monitors clients’ expectations and oversees revisions to project scope

  • Leads and actively drives expertise/insight into the delivery of solutions

  • Delivers a complete solution in a complex environment

  • Develops consultants with advanced knowledge in one or more domains – business, process, technology

  • Keeps current on technologies/trends in multiple domains.

  • Demonstrates deep knowledge and interest in Public Sector (particularly at the provincial level)

  • Transfers knowledge regarding a client vertical.

  • Transfers the understanding of a client’s “business,” critical success factors and the business environment in which it operates

  • Leverages a deep understanding of client’s perspectives to lead successful engagements

  • Anticipates and addresses customer service requirements

  • Develops alternative approaches to address complex client requirements and develops discussion proposals

  • Demonstrates knowledge sharing within and outside of engagement setting

  • Provides expertise to less experienced associates

  • Serves as an associate counselor

  • Uses a process to evaluate associates’ performance and develops improvement plans

  • Leads improvements in internal operations by recommending changes to processes or procedures

  • Fosters environment of continuous improvements

  • Sponsors, participates and actively supports recruiting efforts to help the business grow

Job Requirements:


  • Proven track record of holding and achieving sales targets - important

  • 15+ years total experience

  • 5+ years senior consulting experience from top management and IT consulting firm - strongly preferred

  • MBA from top program - preferred.

  • Excellent people skills and customer relationship track record - mandatory.

  • Experience in developing client business relationships as part of a commercial organization.

  • Position can be located in Toronto, Ottawa or Calgary

Job ID00019366